Comments on: The true truth about #lovelyoptus

By: CrystalX

CrystalX — Mon, 22 Jun 2009 03:02:17 +0000

I’m glad you’ve found your Michelle and hope things go well. For those of us without an account manager lodging a complaint with the Telecommunications Industry Ombudsman (TIO) means that you get to call a number at your telco where people are there to (supposedly) help you resolve complaints (i.e., it’s not the usual customer service reps). I used to think that I would only consider lodging a complaint in the most extreme circustances but the customer service is so bad with the telcos that now, if I can’t solve a problem with one phone call, I go straight to the TIO and get my complaint number. It’s not perfect but moves the usual customer service nightmare from horrendous to “I think I may be able to cope with this if I have a few more stiff drinks”! Good luck Mr Onthemoon! :-)

By: Joal

Joal — Thu, 21 May 2009 10:51:32 +0000

She laughed at your jokes? ZOMG. I wonder if I can get five more Optus accounts.

By: Mtee

Mtee — Wed, 20 May 2009 11:23:42 +0000

(six)6 services – how?.

I’m trying to count how many thingys make up my account but I get angry and emotional after four

By: Christine Johnson

Christine Johnson — Tue, 19 May 2009 22:44:57 +0000

PS forgot to ask if you’re on speaking terms with David Flint?

By: Christine Johnson

Christine Johnson — Tue, 19 May 2009 22:33:49 +0000

Out of the mangled mess of Australian communications one satisfied customer? And it took a lotto-type draw to strike this lucid reasoning personable switched on person no doubt Aussie-based, accounts and IT savvy. Every reason for Optus and Telstra to now splurge and extend staff training to two per decade.

By: Kerrie Gandara

Kerrie Gandara — Tue, 19 May 2009 09:54:45 +0000

Oh…the naivety! #lovelyoptus employ #lovelymichelles to suck poor suckers like you in…them, WHAMO! You mark my words, #lovelymichelle is a mirage…OR she will not be there for more than a month – they will fire her for competency and employ more Bighorn Sheep, Yoghurt and, possibly, alopeciac hair-balls to make their own stuff up.

By: Venise Alstergren

Venise Alstergren — Tue, 19 May 2009 09:03:54 +0000

HOLD EVERYTHING FD! Why have the T-shirts suddenly gone up in price? I can make a very good guess, but it a devious way to go about it.

[FirstDog - T-Shirts have not gone up in price. They are $30 including postage and handling. If they appear on the site with a different price it is an error, probably based on my not doing it properly.]