Monthly Archives: May 2009

Angry Flyers Lounge-Qantas stuffs up an economy Plus upgrade offer

There have been a few calls about this but this is the most succinct account of what seems to have been a Qantas promotion gone wrong:-
G’day,
Being a blunt (as opposed to the pointy) end of the plane traveller, I
was surprised to receive an email from the big Q (an apt acronym)
offering me the chance to [...]

Qantas posts some bad numbers that also look good

The provisional Qantas traffic figures for April and the 10 months to the end of April show that it continues to shrink on domestic routes while Virgin Blue and Tiger and its own Jetstar are all growing strongly in size and market share.
Unlike Virgin Blue, Qantas also includes guidance on yields, and says that in [...]

The Airbus debut that made headlines for just over a day

Forty years ago today the agreement that launched the Airbus A300 was signed at the 1969 Paris Air Show.
Coming during massive focus on the approaching Apollo 11 moon mission, and one year after France and West Germany were adjusting to the aftermath of the student riots the concept of a pan European aerospace entity [...]

Not quite a credit cardiac bypass but cash cards likely to fly

Tiger Airways has extended the option to use debit or ‘cash’ cards to all its fares.
This will cut out its total of $10 in credit card ‘convenience fees’ for both parts of a return booking. But there is a catch. The banks issuing the debit cards still collect a monthly or annual fee just [...]

Guten tag, your papers, and full name please

Ever since shortly after 9/11 regular travellers have been made aware by their travel agents and some media reports of the merits of ensuring that you book flights in your name precisely as it appears in your passport.
That was one of the early precautions against being challenged by airport security in the clanking big fiasco [...]

Jetstar opens lounge, shuts out Qantas free loaders

In a bold bid for headlines, Jetstar is refusing to admit Qantas Club members to its new lounge at the Gold Coast airport for free.
It sounds like war between the Qantas brands, which could be true in some more important places like the Sydney-Melbourne route from July, but the Gold Coast kids and family friendly [...]

Can the airlines kick their credit card fee addictions?

Tiger Airways has hit the anger button for anyone who hates bank fees and credit card charges.
They have dropped the $5 ‘convenience fee’ on a new range of ‘raw’ fares for anyone using a Visa or Mastercard debit card issued by an Australian bank or credit union.
These debit cards transfer funds electronically from your account [...]

Legroom to London is no longer going begging

The days of queuing up early at Qantas check in counters to try and score an exit row seat on long international flights are soon to end.
It will sell the prized seats for a $160 surcharge on very long flights like London and Los Angeles, or $80 over shorter distances, or even for frequent flyer [...]

Angry Flyers Lounge-Jetstar fails to know compassion

Jetstar has a detailed compassion policy unknown to at least two of its call centre operators.
In the Crikey Daily Mail today this item was lodged on the anonymous Crikey ‘tip off’ line, to which a link is also offered on our main page.

In fact the unpublished but very detailed compassion policy should have been known [...]

Angry Flyers Lounge-Tiger turns on the charm offensive

At the risk of having to open a Happy Flyers corner, Tiger seemed to sever its ‘cultural’ links with Ryanair yesterday and today as one jet, and one sixth of its fleet, remained on the ground at the Gold Coast after a ‘technical’ problem.
The problem wrecked its timetable.
But this time it apparently rolled out [...]