In case you missed it, the Sydney Morning Herald’s CBD column carries another reminder today that airline frequent flyers schemes are not there to reward you.
They are selling opportunities. They couldn’t give a kangaroo rat’s nether end whether you are loyal or not. They are there to sell you something you might have thought was ‘free’ for even more money than it would cost if you just went on on-line and did a bit of shopping.
IN SENATE estimates last week, competition czar Rod Sims was asked by Victorian Liberal senator Scott Ryan whether new laws against unfair contract terms have had any impact yet. Ryan was particularly interested to know if the ACCC had turned its eagle eye to refunds from large airlines.
It turns out airline ticketing policies are not a big area of focus. Unfortunate, because one of CBD’s colleagues is still reeling from news it would cost $667.11 to redeem a Qantas voucher worth $475. Yes, $667.11 on top of the fare paid.
The problem is the ticket was originally booked in the spouse’s name. Here’s how one of chief Qantas pilot Alan Joyce‘s helpful staff broke it down: a $65 change fee plus a $40 local service fee plus an $80 name change fee plus $482.11 to upgrade the original saver-fare to a fare that can be changed. No, no unfairness here.
A reporter since November 30, 1960, Ben Sandilands looks at what really matters up in the sky: public administration of air transport and its safety, the accountability of the carriers, and space for everyone’s knees.
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