Writer Adam Schwab won a precedent setting victory against Virgin Blue last week over its refusal to make a cash refund for a cancelled flight.
His story, published by Crikey today, is reproduced in full below.
It will be read with interest in all airlines too. The racket in which monies collected for flights that are cancelled [...]
Tag Archives: air fares
Crucial victory for consumers against airlines that refuse to refund fares when flights are cancelled
September 3, 2009 – 3:57 pm
Angry Flyers Lounge-Etihad won’t accept my credit card
September 2, 2009 – 8:36 am
Good morning,
This one is probably small game after some of the hideous complaints of other flyers. But I thought I would share it anyway.
I’m a 20-something Tasmanian heading off on his first major overseas trip and, after looking at flights to Heathrow, decided on booking with Etihad Airways. For booking, I was using my credit [...]
Virgin Blue tries $9 tweets
August 31, 2009 – 12:20 pm
Virgin Blue tweeted 1000 $9 fares after 9 pm by advance notice on its Twitter website this morning.
The news value in this, which is all that matters to Plane Talking, is whether airlines, or other businesses, can or should use social media to slash the costs of advertising and distributing goods and services?
The answer may [...]
Do the airlines really understand their customers?
August 27, 2009 – 8:16 am
Some good news for Tiger this morning comes from the impartial statistics on punctuality, but a personal experience makes me wonder if they are up to speed.
First, the good news. The BITRE (Bureau of Infrastructure, Transport and Regional Economics) annual report shows the Singapore Airlines controlled low cost entrant cancelled the lowest percentage of flights [...]
Qantas versus itself and Singapore Airlines
August 20, 2009 – 10:15 am
The seriousness with which Qantas regards the Singapore Airlines controlled Tiger Airways expansion in Australia was illustrated for two hours this morning with a 10,000 seat one-way $19 giveaway on the Sydney-Melbourne route.
The seats on Jetstar were offered by email at short notice to those enrolled on its Jetmail direct marketing data base.
It is seldom [...]
Angry Flyers Lounge-More about how Jetstar is there to punish you for not flying Qantas
July 28, 2009 – 9:07 am
Message from an Angry Flyer.
This is a copy of a letter I have just written to Jetstar. I would be
interesting to get some answers out of it. It is the first time I have
ever written a complaint to anyone. It would be interesting to know how
much the airlines make out of their customers with things [...]
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