tip off

Are frequent flyers taken for fools and idiots?

A feature in today’s Fairfax media, and the incandescent anger expressed in the comments, brings an issue Plane Talking has often raised to a flash point. It accuses the airlines of dishonesty and deception in the levying of fuel surcharges and in their setting of what are laughably called ‘rewards’.

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Time to reconsider the price of airline points

At a time when training standards, industrial equity and the un-Australianisation of Qantas ought to be major public issues Qantas and Jetstar have come out with frequent flyer initiatives that will probably get ten times the coverage. But not necessarily favorable coverage, once the punters do the sums. The breathlessly reported ‘exciting’ details can be [...]

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Angry Flyers Lounge-Problems trading points for kilos

An Angry Flyer has been frustrated by the way Qantas trades frequent flyer points for excess baggage charges, and to be fair to Qantas, it is also struggling with the issues involved. His complaint: I was wondering if you would be able to look into/shed light on Qantas’s policy re their treatment of Additional Baggage [...]

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AMEX and the ‘new normal’ in biz travel

Those who like to query the self-interest that is inherent in press releases might find the American Express communiqué on the ‘new normal’ in business travel worth a closer look. The ‘new normal’ isn’t nice. It’s ‘cheapest fare of the day’, it’s a Novotel not a Sofitel, and it’s Jetstar not Qantas. It’s good for [...]

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The short but lucrative life of a Qantas frequent flyer point, as told by Qantas

The official Qantas guide to the life of a frequent flyer point in terms of how it makes money and is accounted for in its financial results was a bonus filing along with its full year to 30 June results documentation to the ASX this morning. The presentation has not been filed on qantas.com, and [...]

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Not quite a credit cardiac bypass but cash cards likely to fly

Tiger Airways has extended the option to use debit or ‘cash’ cards to all its fares. This will cut out its total of $10 in credit card ‘convenience fees’ for both parts of a return booking. But there is a catch. The banks issuing the debit cards still collect a monthly or annual fee just [...]

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