Is Tiger inept or conscientiously tricky in trying to get passengers to forfeit a cheap fare and buy a more costly arrangement?
This is an email sent to a reader by his daughter about her friend Hannah’s experience with Tiger in Adelaide yesterday. Our reader has also complained about Tiger here in the past.
Hi Daddy,
Here [...]
Tag Archives: Tiger Airways
Angry Flyers Lounge-Tiger loses them young
November 19, 2009 – 4:08 pm
Angry Flyers Lounge: Make Tiger pay now
October 26, 2009 – 5:39 pm
Today’s bad press on Tiger raises the question, why shouldn’t consumer protection laws force all airlines to promptly refund fares and pay compensation when they strand passengers and force them to pick up the tab for hotel rooms, meals and other incidentals?
There is no justification for Tiger taking up to two months to compensate [...]
Singapore Airlines begins trench warfare in air fares
October 26, 2009 – 5:54 am
Singapore Airlines has decided to give money back to its customers flying on its lowest fares to London and its European destinations next year if it comes out with even cheaper offers before they fly.
This is going to have ‘consequences.’
Airlines hate giving cash back to customers. They prefer to concoct $50-$100 rebooking fees out [...]
Four airlines, two cities, and a big cat fight
October 4, 2009 – 11:02 am
Qantas and Virgin Blue lose a significant amount of control over domestic fares and scheduling from today when Tiger lifts its frequency on the Sydney-Melbourne route to nine times daily each way.
For example, contrary to everything said publicly by Qantas CEO Alan Joyce, Jetstar during this month goes to 7.10 am, 8.35 am, 3.30 pm [...]
Virgin Blue to pursue AirServices Australia for compensation for its air traffic failures
September 14, 2009 – 4:19 pm
Qantas, Tiger and Virgin Blue have all expressed anger or frustration over the incompetence of AirServices Australia over the past year, but after Sunday’s jet jam up at Sydney Airport, Virgin Blue wants it to pay up.
A spokesperson for Virgin Blue said this afternoon,
“We are still assessing costs relating to the full impact on [...]
Do the airlines really understand their customers?
August 27, 2009 – 8:16 am
Some good news for Tiger this morning comes from the impartial statistics on punctuality, but a personal experience makes me wonder if they are up to speed.
First, the good news. The BITRE (Bureau of Infrastructure, Transport and Regional Economics) annual report shows the Singapore Airlines controlled low cost entrant cancelled the lowest percentage of flights [...]
Qantas versus itself and Singapore Airlines
August 20, 2009 – 10:15 am
The seriousness with which Qantas regards the Singapore Airlines controlled Tiger Airways expansion in Australia was illustrated for two hours this morning with a 10,000 seat one-way $19 giveaway on the Sydney-Melbourne route.
The seats on Jetstar were offered by email at short notice to those enrolled on its Jetmail direct marketing data base.
It is seldom [...]
It’s a Jetstar a rising at Qantas
August 19, 2009 – 6:22 pm
The Jetstar ascendancy is now on in earnest at Qantas.
Qantas CEO Alan Joyce set the airline on course for major changes in his briefings at the full year financial results presentations today.
The three year $1.5 billion ‘Q Future’ cost reduction program is officially about more efficient practices in aircraft procurement and fleet utilisation and processes [...]
Angry Flyers Lounge-Another Tiger mauling at Canberra
July 30, 2009 – 8:31 am
Tiger recently announced it was appointing customer service officers and making itself accountable and accessible to the travelling public.
How then can it explain this complaint involving the deliberate misleading of a passenger, and his then being stranded, at Canberra on Tuesday night?
Since when is offering low cost airfares an excuse for misleading conduct resulting in [...]
Copyright © 2008 Private Media Pty Ltd, Publishers of Crikey.com.au. All Rights Reserved.
Independent news, blogs and commentary on politics, media and business.
Editor: Jonathan Green.
Publishers: Eric Beecher, Diana Gribble.
Level 7, 22 William St, Melbourne, 3000. Ph: 1800 985 502 Fax: (03) 8623 9975