Frustrated with a lack of response, my friend Lee Hopkins, who lives in Adelaide, used his popular blog to try and get Dell to help with a new product. It took a while but it worked:
Further to my plaintive cry for help of last Friday, I received a call from Yvonne Patze, a Senior Sales Operations Manager at Dell here in Australia.
It seems that the US team had picked up my calls of frustration and for help on the web over the weekend and had forwarded my details to her for further investigation.
Funny that the Dell response came via the USA. Might tell us something about the relative state of the corporate blogosphere in the USA and here.
One Comment
You always come across the good and bad. I came across this praise for Dell’s customer service http://www.igopeople.com/i/71/posts/1099