[caption id="attachment_16605" align="aligncenter" width="600" caption="Qantas Club, Brisbane, 1115, 3 November 20011"]
Following the reader photos
of the near empty Qantas Club business class lounge in Sydney last Wednesday at lunch time, we now have these photos taken the following day, 3 November, in the Brisbane lounge shown above and below.
[caption id="attachment_16606" align="aligncenter" width="600" caption="Qantas Club, Brisbane, 1115, 3 November 2011"]
In testimony to the Senate Inquiry to the Qantas (Still Call Australia Home) Bill on Friday, Qantas CEO Alan Joyce said premium travel bookings on the main east coast routes were down 40% in October.
He blamed this on the uncertainty about service reliability arising from court approved industrial campaigns against the carrier by its license engineers and ground handlers those pilots, who dared to wear red ties.
But how much of the blame for causing that action can be attributed to an airline that saw the Fair Work Australia tribunal permit those actions because they the unions has passed all of the tests for protected industrial action by convincing it they had tried to negotiate in good faith for a prolonged period with an unresponsive management?
Joyce is no doubt correct in identifying customer uncertainty as the major factor. But when we examine the reasons for those campaigns coming to pass we have to ask, just how much of this dispute is an ideologically driven act of self harm from a management that has failed to do enough in relation to product, schedule, network, fleet and staff engagement?
And, more pertinently, how capable is this management of doing any of the above?