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loyalty programs

Qantas, groceries, petrol, and who gets to be on top

Qantas, groceries, petrol, and who gets to be on top

The idea that consumers might buy something from someone to the exclusion of a competitor for the promise that someone else might possibly give them a 'free' flight before they die trying to get it is an interesting phenomenon

Qantas walk for points scheme walks all over the media

Qantas walk for points scheme walks all over the media

Qantas really took the media for mugs today with its ‘earn points walking’ media release, not that the scheme isn’t without some compelling merits for investors.

Consumer trust crisis stalks Qantas, Virgin Australia

Consumer trust crisis stalks Qantas, Virgin Australia

Whether they like it or not, Qantas and Virgin Australia may have a growing crisis of trust to deal with among their customers.

Etihad puts points junkies on notice! Pay more or get less

Etihad puts points junkies on notice! Pay more or get less

Following the changes already made by many other airlines, Etihad will require its loyal customers to pay more for their ‘reward’ points under a revised ‘more choice’ booking scheme which will take effect from 14 September.

Time to unshare your personal info with airlines?

Time to unshare your personal info with airlines?

Moves by IATA and the airlines to screw individual passengers with specially tailored fares based on their personal data ought to be resisted, if not challenged under consumer or discrimination laws where such remedies are available.

Is Qantas committed to being dragged down by Jetstar?

Is Qantas committed to being dragged down by Jetstar?

The deeper concern about the Qantas infatuation with Jetstar is that it deluding itself if it thinks its full service customers will transfer their loyalties to Jetstar.

Tigerair offers Infrequent Flyers club marketing deal

Tigerair offers Infrequent Flyers club marketing deal

In what could be less than funny to some members of existing frequent flyer programs, Tigerair has launched an Infrequent Flyers Club.

Australia's frequent flyers get kicked into the real world

Australia's frequent flyers get kicked into the real world

Your loyal duty now is to be screwed, and fly Emirates if possible because your patronage for the Qantas product just keeps costing it money the Abbott government refuses to give it.

Qantas divided into two independent airlines, for what?

Qantas divided into two independent airlines, for what?

Will repeated calls from all quarters for more detail as to Qantas’s financial performance be answered in return for Government ‘support’?

Memo Qantas Clubbers thinking of flying Qatar Airways: <em>Screw you</em>

Memo Qantas Clubbers thinking of flying Qatar Airways: Screw you

On the occasion of Qatar Airways joining oneworld so that it can seamlessly and richly exchange rewards with Qantas Club members like the PR tools for the alliance keep telling the gullible,  Australian Business Traveller has done the sums for those who might like to try it out. The takeaway from that analysis is that […]